Code of Ethics
- Only represent the fiduciary interests of Tenants. NEVER represent the interests of
Landlords, Developers or their underlying Lenders. (A theoretically "distinct,"
"independent," or "autonomous" "tenant representation division" of a full-service real estate
company is unacceptable. Zero tolerance.)
- Never offer any incentives to any party to secure Tenant Representation, and strictly avoid
even the appearance of compromising the interests of any tenant in connection with seeking
new tenant representation assignments.
- Never violate the trust relationship of any tenant by attempting to sell any tenant additional,
non-tenant representation services such as architectural, construction management, furniture
acquisition, etc. (Any assistance provided to a tenant in these areas should be gratuitous.)
- Never engage in any conduct under any circumstances that is even arguably unethical or
illegal and, never represent a tenant that does not adhere to these same absolute and
immutable standards. If you are not sure whether something is unethical or illegal, it probably
is, so do not do it. No wavering.
- Do not think or act merely in transactional terms, but rather in a relationship-based manner.
Treat every tenant in the same way as clients of fine, ethical law firms are treated. ALWAYS
protect the tenant's interests, regardless of whether or not a leasing assignment is then
currently underway. Specifically, keep all of tenant's proprietary information in absolute
confidence. (This means avoiding the temptation of giving interviews or obtaining other
self serving publicity at the expense of releasing sensitive tenant data.)
- Always place the interests of the tenant above your own, e.g., if there is a difficult subleasing
assignment in a location where someone else is more suited, recommend to the tenant that a
superior alternative is available, and guide the tenant through the process without additional
- Never seek or accept the authority to commit the tenant to any transaction. The proper modus
operandi is advice rather than authority.
- When in doubt, over-communicate and over-disclose. There is no substitute for absolute trust,
which if lost can NEVER be recovered.
- Never solicit or accept any commissions or other fees that are either above or below the thenexisting
market rates, and disclose all commissions to the client. The commission should be
your last thought (if that), not your first.
- Finally, ALWAYS, ALWAYS, give 100% effort to continually protect and enhance the
client's interests with integrity, intelligence, intuition, inventiveness, ingenuity, and intensity.
NEVER GIVE UP.
Tertiary source: Washington Realty Group, Inc.